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Desktop Support Technician (Temporary)

Posted by: 
Teck Resources
Closing Date: 
February 21, 2018
Location: 
Multiple Locations

Reporting to the Team Lead, End User Computing, the Desktop Support Technician is responsible for the day-to-day delivery of site support services as it relates to a Windows 10 upgrade and hardware refresh project. This position provides technical support of computers, applications and related technology, as well as liaising with various business stakeholders within the Teck Resources business divisions

Responsibilities:

  • Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
  • Assist staff with the installation, configuration and ongoing usability of desktop computers, laptops, peripheral equipment and software within established standards and guidelines
  • Update and track assets accurately within established asset management framework
  • Collaborate with clients to determine and understand business requirements
  • Work with vendor support contacts to resolve technical problems with computing equipment and software
  • Work with service desk, network and server operations staff as appropriate to determine and resolve problems received from clients
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
  • Train and orient staff on the use of hardware and software
  • Provide support to customers via phone, email, chat, or in person in a courteous manner
  • Maintain technical problems history through a ticketing system
  • Maintain local network policies, practices, security measures and control documentation
  • Assist in preparing, revising and maintaining procedures and documentation
  • Provide training on the operations and functionality of various applications, printers, and systems
  • Provide input to IT service management processes including but not limited to; service desk, service requests, knowledge base, and problem management
  • Escalate complex calls to the relevant IT support member
  • Arrange for external technical support where problems cannot be resolved in-house and hold internal support providers and third party service providers accountable
  • Perform other responsibilities as required or as assigned

Qualifications:

  • Two to four years of experience in relevant duties
  • Thorough understanding of Windows 10 and Microsoft Office Suite®
  • Must be familiar with all components of laptops and desktops and be able to replace peripheral components, perform upgrades and repairs to legacy systems
  • Knowledge of computer hardware technology and remote diagnostics tools is necessary
  • Strong customer, quality and results orientation
  • Excellent verbal, written and presentation skills
  • Previous experience within a corporate office technology environment
  • Extensive experience with an incident management system is necessary
  • Knowledge of client/server networking and telephony systems
  • Experience with internet and intranet including email, web-based applications and internet browsers is desirable
  • Familiarity with remote tools such as SMS, Remote Assistance and Remote Desktop is an asset

At Teck, we value diversity. Our teams work collaboratively and respect each person’s unique perspective and contribution.

Qualified applicants interested in joining a dynamic team are encouraged to submit a resume and cover letter electronically.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

Your application to this posting is deemed to be your consent to the collection, use and necessary disclosure of personal information for the purposes of recruitment. Teck respects the privacy of all applicants and the confidentiality of personal information.

Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal, zinc and energy. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.

The pursuit of sustainability guides Teck’s approach to business. Teck is building partnerships and capacity to confront sustainability challenges within the regions in which it operates and at the global level. In 2017, Teck was named to the Dow Jones Sustainability World Index (DJSI) for the eighth straight year, indicating that Teck’s sustainability practices rank in the top 10 per cent of the world’s 2,500 largest public companies in the S&P Global Broad Market Index.

Learn more about Teck at www.teck.com or follow @TeckResources